Terms & Conditions

Thank you for choosing to move with us. By purchasing a membership or class pack, you agree to the following terms:

 

A. MEMBERSHIP & CLASS PACK ELIGIBILITY

  • Memberships and class packs are available to individuals aged 18 years and older.

  • Minors under 18 must have a parent or legal guardian's consent before attending classes.

  • Please contact hello@shoppilates.com.au to arrange a consent form if required.

 

B. MEMBERSHIP TERMS

1. Membership Inclusions

  • When you sign up, you’re purchasing a weekly membership that gives you access to a set number of classes per week (2, 3 or unlimited). These classes are reserved for your use only.

2. Billing & Payments

  • Memberships are billed weekly, on the same day each week.

  • Payment is processed via direct debit or card payment.

  • You are responsible for ensuring your payment method is up to date.

  • Failed payments may incur a small fee from our payment provider (not us!) and will be reattempted automatically.

3. Cancellations & Pausing Memberships

  • All memberships have a one-month (4 renewals) minimum commitment.

  • After the first month, you can cancel anytime with 5 days’ written notice before your next billing cycle.

  • We offer unlimited membership pauses — with a minimum 1-week pause and 5 days’ prior notice.

  • Cancellations or pauses must be submitted via email (hello@shoppilates.com.au) or through your Momence account.

4. Make-ups & Rollover Policy (Memberships Only)

  • Unused membership classes will roll over for two additional weeks.

  • Rollover credits expire after 2 weeks and cannot be extended beyond that time.

5. Upgrades & Changes

  • You can upgrade, downgrade, or switch to a class pack anytime with 5 days’ notice.

 

C. CLASS PACK TERMS

  • 10 and 20 class packs are valid for 6 months, and 50 and 100 class packs for 12 months from the date of first use.

  • Class packs are non-refundable and non-transferable.

  • Expired classes cannot be reinstated or extended beyond the 12-month validity period.

  • Class bookings are subject to availability and must be reserved through Momence.

 

D. CANCELLATION POLICY (All Clients)

  • Please cancel any booked class at least 7 hours prior to the scheduled start time.

  • Late cancellations (within 7 hours) or no-shows will result in the loss of that session:

    • If you are on a membership, the session will be deducted from your weekly allowance or rollover balance.

    • If you are on a class pack, the session will be deducted from your class pack balance.

  • Consistent late cancellations or no-shows may result in a small fee and may affect future booking privileges.

 

E. CODE OF CONDUCT & STUDIO VALUES

  • Shop Pilates is a respectful, inclusive space welcoming all bodies, backgrounds, and experiences.

  • Discrimination, harassment, and hate speech will not be tolerated.

  • Any behaviour undermining the safety, dignity, or inclusivity of others may result in the immediate suspension or cancellation of your membership or class pack without refund.

 

F. LIABILITY & ASSUMPTION OF RISK

  • Participation in physical activity carries inherent risks. By attending classes, you agree to participate at your own risk.

  • Shop Pilates is not liable for injuries, accidents, or loss of personal property while attending classes or on the premises.

 

G. CHANGES TO TERMS & CONDITIONS

  • Shop Pilates reserves the right to update or modify these Terms and Conditions with reasonable notice.

  • Continued use of your membership or class pack after updates constitutes acceptance of the revised terms.