FAQs

General FAQs

  • Absolutely. Our Reformer (Foundations) classes are a perfect option for beginners or those newer to reformer Pilates. Our teachers are skilled at adapting sessions to meet you where you’re at whether you’re brand new or returning after a break.

    If you are nervous about jumping straight into a group session we recommend booking a 1:1 session first or looking out for the next intake of our 5 Week Beginner courses.

    You don’t need to be fit, flexible, or experienced, just come as you are, and we’ll meet you there.

    Still unsure? Send us a message and we’ll help you choose the best place to begin.

  • Yes, you're absolutely welcome!

    At Shop, we believe in the inherent strength and capability of every pregnant person, just look at what you’re doing right now!

    In line with current guidelines, if your pregnancy is uncomplicated, you’re experienced with Reformer, and feel confident modifying for your needs, you’re welcome in any class. We trust in your ability to move intuitively and make the adjustments you need.

    If you’d prefer some extra support, we recommend booking a 1:1 before starting group classes. It’s a great way to walk through the guidelines for exercise during pregnancy, learn practical modifications, and feel more confident stepping into class. If you’re navigating pelvic girdle pain or another specific concern, we can also use this time to tailor things to support you best.

    Things to keep in mind:


    • Reformer (Foundations) is a slower-paced class with fewer transitions and more easily adapted to suit pregnancy. These classes are often more comfortable during pregnancy.


    • Always listen to your body you’re the expert on how you feel. Move as slowly as you need.


    • We’re here to support you — reach out anytime if you’re unsure where to start.

    Pregnancy is a powerful (and not always easy) season — we're so glad to have you with us.

  • We recommend waiting for medical clearance before resuming group classes postnatally.

    Our Reformer (Foundations) classes are a great place to rebuild strength gently and intentionally, moving at a slower, more supportive pace.

    If you’d like a more personalised plan to return to exercise, we offer 1:1, 1:2 and larger-group “Mums and Bubs” private sessions for postnatal rehab with other mums. 

  • Babies are welcome in our Reformer + Mat (Foundations) classes.

    For all other group classes, we’re not able to accommodate babies, as it’s important to us to maintain a safe and focused environment for everyone.

    If you’re after a more options, babies are welcome in private or semi-private sessions. You can also book a private group class with friends or your parent group.

  • Yes — with a parent or guardian’s consent, anyone aged 14 and over is welcome to attend regular classes if appropriate.

    To join any class, you’ll just need to request and return a signed consent form before booking. Click Here for the form

    Other good entry points for teens include:
    • Reformer (Foundations)
    • Reformer (Mellow Stretch)

  • This is Shop’s Movement Philosophy: a list of values that shape and guide our teaching at Shop;

    Body Neutrality 

    We focus on what the body can do, not how it looks. Our classes centre on function: building strength, improving mobility, and supporting your overall wellbeing. We avoid aesthetic-focused language in favour of benefits that are real, measurable, and meaningful. 

    Proprioception Over Perfection 

    There’s no such thing as the perfect posture, it ideally will be ever-changing throughout the day (and class). We focus on helping you feel more connected to your body in all different “postures” to encourage awareness, adaptability, and ease in everyday movement. 


    Building Strength for Longevity 

    We’re here to help you build strength that supports your life now and long-term. Our Strength-Based classes follow progressive programming designed to support bone density, joint health, and muscular endurance. Think of it as strength that lasts, not just a quick burn. 


    Intentional Movement

     Every movement we teach has a purpose. Whether it’s a flowing stretch sequence or a strength-based mat class, each session is carefully structured to support your body in relevant, thoughtful ways — no filler, no fluff. 

    Preparing for Challenge 

    If a class includes a more complex pose or movement, we’ll guide you there gradually. We build toward challenge with intention, giving your body time to prepare. And if the final shape doesn’t feel right that day, there’s always another version that still gives you the benefit. 


    Supportive Language 

    We avoid language that makes movement feel scary or punishing. Your body is strong, adaptable, and built to move. Instead of fear-based cues, we focus on words that build trust, awareness, and confidence in your body’s capacity. 


    Gentle Guidance 

    We aim to guide, not command. You might hear, “Can you feel your ribs stay over your pelvis?” rather than “Don’t splay your ribs.” This kind of cueing invites curiosity and connection — not correction for the sake of it. 


    A Positive Relationship with Movement 

    Movement should feel good. It should support your body, your nervous system, and the life you want to live. We don’t believe in “earning” anything in our movement practices. We move because it helps us feel better: stronger, clearer, connected.

    Everyone Rides Together 

    Group classes should feel inclusive at every level. Each session offers options so that everyone stays engaged and successful, no matter where they’re starting from. 

    Movement for Every Body 

    Shop is for all bodies, all backgrounds, and all experiences with movement. Our classes are inclusive, gender-neutral, and trauma-aware. We’re always evolving as we learn. If this resonates, we’d love to move with you.

  • In most cases, yes, although it depends on your specific needs.
    We recommend starting with a 1:1 session so we can get to know your body, understand any limitations, and help guide you toward the right classes or approach.

    Our teachers are highly trained in body-aware, supportive movement. While we don’t diagnose or prescribe, we’re happy to work alongside your existing health team and support you in integrating any recommended rehab or exercises into your movement practice.

  • We aim to provide an inclusive and sensory-aware environment. If you have questions about class access, lighting, noise, or movement modifications, please reach out. We’ll do our best to support you.

Momence and Class Booking FAQs

  • Yes—all classes must be booked in advance via our booking system.

    You can create an account through our website, then download the Momence app for the easiest way to manage your bookings.

    Prefer to book and pay in person? Get in touch and we’ll help you out.

  • You can book through our website or the Momence app.


    For your first booking, head to the Momence website to create your account.

    After that, you can download the app for the easiest way to view the schedule, book classes, and manage your credits.

  • Absolutely. If you’d prefer to book and pay in person, or just want a hand getting started, get in touch and we’ll be happy to help.

  • Yes — you can cancel up to 7 hours before the class starts without penalty.

    Late cancellations or no-shows will result in the session being deducted from your membership or class pack.

    If no-shows become a pattern, a $10 fee will be charged to your account in addition to the credit deduction. This helps us keep things fair for teachers and other clients hoping for a spot in class.

    Please cancel through your Momence account or contact us if needed.

  • Yes! If a class is full, you’ll have the option to join the waitlist.


    If someone cancels, you’ll be automatically added into the class and notified by email and/or SMS—depending on your Momence notification settings.

    • For early morning classes, you may be added automatically until 10pm the night before.

    • For daytime and evening classes, you may be added up to 30 minutes before class starts so if things change and you can no longer make it, make sure you get off the waitlist.

    After those cut-off times, any last-minute cancellations will open the spot to everyone — so it’s first in, best dressed. Keep an eye on the app right up until the class start time if you're still keen to join!

  • No, you can book and manage everything through our website if you prefer. But we recommend downloading the Momence app for the smoothest experience—it makes booking, checking your schedule, and getting waitlist updates a breeze.

Class Types and Memberships

  • We offer a variety of Reformer, Mat, and Strength classes —each designed to help you feel stronger, more connected, and more at ease in your body. To learn more, visit our Classes page.

    A few of our core styles include:
    • Reformer (Dynamic) & Reformer (Foundations) – A full-body workout with layered challenges
    • Strength – Simple, effective strength training to support long-term health and longevity
    • Reformer (Mellow Stretch) – Breath-led movement that shifts gradually from active flow to grounding stillness

  • It depends on what you're looking for .

    If you’re new to Pilates or returning after a break, Reformer (Foundations) is a great place to begin — slower-paced, with extra guidance and time to build strength and confidence.

    If you’re already confident on the Reformer and up for a challenge, our signature Reformer (Dynamic) class offers creative sequences, flowing transitions, and layered options for balance, coordination, and control.

    If building muscle and getting stronger is your main focus, our dedicated Strength class blends Reformer work with targeted strength training on the mat— it’s simple, effective, and designed for measurable progress.

    If you’re looking for something grounding, Reformer (Mellow Stretch) might be a good fit. These classes are especially supportive for the nervous system, and can be a great way to care for your mental health as well as unwind and find release in your body.

    Still unsure? Get in touch— we’re always happy to help you find the right class to start with.

  • Reformer classes use the Reformer machine to support full-body movement, resistance work, and mobility. You’ll build strength, control, and coordination through flowing sequences with layered challenges. You’ll absolutely gain strength in Reformer — especially in your core — but over time, you may need to increase the load to keep progressing strength specifically.

    Strength blends Reformer and floor-based strength training using free weights and props. It’s more focused on progressive overload — building muscle in a simple, effective way. These sessions are less flow-based, with a focus on load and targeting specific muscle groups in a progressive, measurable way.

    It can be helpful to start with Reformer to build a solid base of body awareness and core control, but it’s not required. You’re welcome to start with whichever class best suits your goals and movement experience.

    Many clients enjoy combining a bit of both throughout the week to enjoy the benefits of both.

  • Weekly Memberships are billed weekly and designed to support a consistent practice — without a big upfront cost.

    You’ll enjoy:
    • Class credit rollover – a first in Warrnambool! If you miss a class, it turns into a credit in your account for two weeks so you don’t lose what you paid for.
    • Low cost per class – our most affordable way to move regularly
    • Unlimited membership pauses – pause anytime, for as long as you need, as many times as you need.
    • Freedom to cancel – cancel anytime via your account

    Class packs are a flexible option if you prefer to come casually or your schedule varies. They’re valid for 6 or 12 months, depending on the size of the pack.

    Check out our pricing page to learn more.

  • Class packs are flexible — valid for 6 or 12 months and ideal if your weekly routine varies .
    If you’re ready to commit but need flexibility each week, our 50 or 100-class packs offer the best value per class. Compare Class Packs here

    Memberships are your ticket to consistency — perfect for building a regular rhythm without the upfront cost of a large pack, and with extra membership perks.
    You’ll get:
    • Weekly billing for easy budgeting
    • Class credit rollover (unused classes are available as credits for 2 more weeks, because life happens)
    • Unlimited pauses
    • Freedom to cancel anytime after one month

    If you’re looking to make movement part of your weekly routine, a membership is the simplest way to keep showing up — and stay supported while you do.

    Head to our pricing page to see which option suits you best.

  • Yes, you can switch between memberships at any time after the initial month. Just get in touch or manage it directly in your Momence account.

  • Yes — but there’s plenty of time to use them at your own pace:


    • 5-, 10- and 20-class packs – valid for 6 months


    • 50- and 100-class packs – valid for 12 months

  • Class packs are for individual use only and non-transferable between clients.

  • If you cancel before the 7-hour cut-off, your class credit rolls over and can be used later.

    If you cancel late or don’t show up, the class will be deducted from your account — and a $10 fee may apply for repeat no-shows to help keep things fair for teachers and fellow movers.

  • That depends on your body, your goals, and your schedule. Many people find 2–3 classes per week is a great rhythm. Some prefer once a week to complement other movement — others dive in daily!

  • Yes — you can pause your membership for as long and as often as needed. We get that life happens.

    Reach out to organise a pause

  • If cost is a barrier, please don’t hesitate to reach out, we will do our best to find a solution that works with your budget.

Arriving & Studio Experience

  • Just bring a water bottle (we have filtered water on tap, and glasses if you get stuck), grip socks for Reformer (available to purchase at the studio if you forget or need a pair), and comfortable clothes to move in. Leggings, trackies, singlets or t-shirts are perfect.

    All props and equipment is provided.

    Please don't bring your mobile phone into class with you. If you bring it into the studio, please switch to to Silent before class starts.

    We provide shelves for you to leave your personal belongings. The door is locked during class, but we recommend that you leave valuables at home as we can't take responsibility for any missing items. 

  • Please arrive about 5 minutes early so you have time to settle in and we can start on time. If it’s your first visit, give yourself a few extra minutes so we can show you around and help you get set up.

    For the comfort and focus of everyone in class, the front door will be unlocked 15 minutes before your class begins, and locked 5 minutes after it begins.

  • You’ll be welcomed in and shown where to put your things. Your teacher will check in with you, answer any questions, and then invite you to choose a Reformer or Mat before class begins.

    If you arrive early and the door is locked, it just means the previous class is still finishing up — we’ll let you in as soon as we’re ready.

    All you need to bring is a water bottle, grip socks, and comfy clothes to move in. Mats and props are all provided.

    Pilates can be hard work! You might not love every minute — and that’s okay. Class may challenge you physically, mentally, or emotionally at times.

    We encourage you to listen to your body and consider the bigger picture — your energy, stress levels, and sleep. There’s no pressure to keep up, and you're always welcome to modify or rest when needed. We’re here to support you, so please ask anytime.

  • You’ll find us at 57 Cramer St, Warrnambool.

  • Yes, we are lucky to have free parking right out the front and across the road at the City Bowls Club.

  • Yes — we have a private change room available.

  • There’s open shelving for bags, and personal items.

    The door is locked during class, but we recommend that you leave valuables at home as we can't take responsibility for any missing items. 

  • No, not at this stage — If you’re hoping to head straight to work afterwards, most people find a shower before class does the trick. You are welcome to freshen up in the change room after class. We have wipes and deo available