We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you engage with our studio, including through our booking system powered by Momence.

1. Information we collect

We may collect the following types of personal information:

• Personal Details: Name, date of birth, phone number, email address, emergency contact information.

• Payment transactions are processed by secure third-party payment providers; we do not store full payment details.

• Health & Medical Information: Voluntarily provided information regarding injuries, medical conditions, or other relevant health details to ensure a safe experience.

• Booking & Attendance Data: Records of class bookings, cancellations, and attendance.

• Marketing Preferences: Your preferences for receiving marketing communications.

• Website & App Data: Information about how you interact with our website, booking system, or social media platforms.

2. How We Use Your Information

We use the collected information for the following purposes:

• To manage class bookings, cancellations, and memberships.

• To communicate important updates, including schedule changes and policy updates.

• To improve our services and customer experience.

• To process payments securely.

• To send marketing and promotional materials, if you have opted in.

• To comply with legal obligations and ensure the safety of all participants.

3. Data Sharing & Third-Party Services

We use Momence as our booking and membership management platform, and your data may be processed by them in accordance with their privacy policies.

Payment transactions are processed by secure third-party payment providers; we do not store full payment details.

We do not sell or share personal information with third parties for marketing purposes.

We may disclose personal data if required by law or to protect the safety of our clients and staff.

4. Data Security & Retention

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Your data is retained for as long as necessary to fulfil our obligations or comply with legal requirements.

You may request access to, correction, or deletion of your data by contacting us.

5. Your Rights & Choices

You have the right to:

• Access the personal data we hold about you.

• Request corrections to your personal information.

• Withdraw consent for marketing communications at any time.

• Request the deletion of your data, subject to legal and operational requirements.

6. Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience and collect analytics data. You can manage your cookie preferences through your browser settings.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

For any privacy-related inquiries or requests, please contact us at hello@shoppilates.com.au.

By using our services, booking a class, or becoming a member, you acknowledge that you have read and understood this Privacy Policy.